Frequently Asked Questions & Answers

Have a look at frequently asked questions & answers to understand more

Do I need to touch off when I travel with myki?

Yes, when travelling on any of our Myki services, you must always touch off to ensure you are charged the cheapest (correct) fare.

Where can I purchase a myki?

myki can be purchased at Public Transport Victoria (PTV) Hubs, ticket windows at premium stations and V/line commuter stations that are staffed, on board buses, and online at http://www.ptv.vic.gov.au. Only full fare myki’s are available from myki machines.
There are around 800 myki retailers including all 7- Eleven stores. To find the one closest to you use the locator tool at http://www.ptv.vic.gov.au/tickets/myki/buy-a- myki/myki-retail-outlets.

How do I top up my myki?

Myki cards can be topped up from a range of retailers, stations, online, via the PTV call centre or on-board our services.

Do you charter buses/coaches for day trips?

Yes we do. We operate a modern fleet of coaches catering to varying group sizes. Contact us today to organise your next trip, or visit our charter services page to obtain an obligations-free quote today!

I have a question that isn’t answered here?

If you have any further questions regarding Myki or our public bus services in Bendigo or Castlemaine, please contact PTV on 1800 800 007.
For any other questions, please contact us on (03) 5472 1455.

Do you have any questions?